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Troubleshooting: Add-ins are missing in Office

Table of Contents

Check if presentaid is enabled in PPT/XLS #

  1. In PPT/XLS, click on File –> Options –> Add-ins
  2. Select COM Add-ins in the dropdown menu at the bottom
  3. Select the presentaid addin and make sure that the checkbox is checked

Attention: The most common message, indicating a problem, would be ‚Not loaded. A runtime error occurred during the loading of the COM add-in‘.

Remove presentaid from the „Disabled Items“ #

If presentaid is not in the „COM Add-ins“ list you have to remove it from the disabled items.

  1. In PPT/XLS, click on File –> Options –> Add-ins
  2. Select Disabled Items in the drodown menu at the bottom
  3. Select the presentaid addin and click Enable

„Not loaded. A runtime error occurred during the loading of the COM add-in“ #

If this error is shown in the „Load Behaviour“ of the presentaid add-in with the „COM add-ins“ section there could be a number of reasons for this message. To troubleshoot this error you have to enable VSTO Display Alerts and try to enable the presentaid addin.

  1. Open System Properties/Search for System Properties
  2. Select the Advanced tab and click Environmental variables
  3. Click New
  4. Add a new varible with name „VSTO_SUPPRESSDISPLAYALERTS“ and value „0“
  5. In PPT/XLS, click on File –> Options –> Add-ins
  6. Select COM Add-ins in the dropdown menu at the bottom
  7. Select the presentaid addin and tick the checkbox. You should see an error message now. Please send a screenshot of the error message to support@presentaid.com so we can have a look.

presentaid is not available in PPT/XLS at all #

In case you have installed presentaid, but you can’t find presentaid neither in the COM Addins nor the disabled Addins tab you need to proceed as follows:

  1. De-Install presentaid from your machine
  2. De-Install Microsoft Office from your machine
  3. Re-Install Microsoft Office
  4. Re-Install presentaid
  5. Start XLS/PPT and check if presentaid is available now

If this did not solve your problem, please contact us.

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